TERMS

Terms and Conditions

OUR TERMS OF SALE AND CONTRACT WITH YOU THE CLIENT;

Digital Signature Provisions

You represent and warrant that you have the legal right, power and authority to agree to these Terms and Conditions on behalf of yourself and the client, buyer, or other entity on whose behalf you are acting while participating in the site. You further agree that your use constitutes an electronic signature as defined by the Electronic Signatures in Global and National Commerce Act ("E-Sign") and the Uniform Electronic Transactions Act ("UETA") and that you have formed, executed, entered into, accepted the terms of, and otherwise authenticated these Terms and Conditions and acknowledged and agreed that these Terms and Conditions are an electronic record for purposes of E-Sign, UETA and the Uniform Computer Information Transactions Act (“UCITA”) and as such are completely valid, have legal effect, are enforceable, and are binding on, and non-refutable by you and the member, buyer, supplier or other entity on whose behalf you are acting.

By submitting an order electronically through e-commerce (online shopping cart), email, phone, or chat, you agree that either by submitting your assent through a checkbox, or typing or speaking authorization for a payment transaction, it constitutes a legal signature of agreement as per the Uniform Electronic Transactions Act ("UETA").

Product Description and Results Satisfaction

You Agree that you are retaining Secret Veneers to design a custom veneer based on impressions that we have not yet seen and that will be provided by you. As such we cannot and do not make any statement or promise as to the description of the final product. You therefore release any claims to the concept of receiving a ‘Product not as described”.

Furthermore, while we take measures to ensure that our website, employees, advertising, and marketing materials - reflect accurate information in regard to our products, services, and pricing, sometimes an error can occur. We are not responsible for misrepresentations or errors found. Additionally, colors and product images often vary depending on monitor settings and screen resolutions and may not display accurately on your screen.

Limited & Qualified Disparagement Agreement

You agree that you will not, in any capacity or manner, make, express, transmit speak, write, verbalise or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its directors, officers, Affiliates, subsidiaries, employees, agents or representatives (collectively, the "Company Representatives") - without first ensuring that the communication in question meets the following criteria:

it is true and complete
it clearly divulges any and all details with regard to your failure to comply with the policies and procedures set forth in these terms and conditions
it does not harass, abuse, defame, threaten, make hateful or offensive statements about the company or company representatives
it includes the following quote:

“Before purchasing, I was told that the final product would depend greatly on the quality of impressions I would provide - that I was partially responsible for the veneers I would receive. I was fully informed of the ‘no cancelations’ and ‘no refunds’ policies. Despite these disclaimers, I still chose to retain Secret Veneers to design my veneers. Even at the time of this posting, and as long as my case remains in compliance, Secret Veneers is still ready and willing to work with me to achieve the smile I desire. I have chosen to forgo their offer to satisfy me as a client and instead, air my grievances publicly.”

You further agree that and information, images (such as videos or photographs), or other materials published to any Public or Private Communication medium displaying or regarding Secret Veneers, its products, or its employees, will automatically be granted use to Secret Veneers in a perpetual, royalty-free, irrevocable, non-exclusive right and license to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such materials in any form, medium, or technology known now or later developed.

Disparaging us/ threatening us in a manner inconsistent with these criteria is considered a breach of this agreement. This causes undue harm to Secret Veneers Lab and our ability to conduct business. You agree to pay liquidated damages in the amount of £5,500.00 - or all costs and fees associated with the investigation, and mitigation of this action, including but not limited to all efforts and expenses required to restore and/or repair the reputation of Secret Veneers - whichever is greater.

These Terms
1. What these terms cover. These are the terms and conditions on which we supply products to you.
2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Information About Us and How to Contact Us
1. Who we are. We are SECRET VENEERS LTD a company registered in England and Wales.
2. How to contact us. You can contact us by visiting the contact page. please provide details of your order including name, address and more importantly your order number.
3. How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.
4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
Our Contract with You
1. How we will accept your order. Our acceptance of your order will take place when you sign your treatment plan and accept the terms and conditions, at which point a contract will come into existence between you and us.
2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline or delivery method that you have specified.
3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Consumer Finance
If you select to pay via consumer finance, the consumer finance shall be provided subject to the applicable terms and conditions of that consumer finance. Please note that we do not provide finance itself and it is provided a by a third-party provider whose own terms and conditions shall govern the provision of such finance.
Our Products
1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
3. Making sure your measurements are accurate. If we are making the product to measurements you have given to us, or in accordance with a self-impression kit or dentist’s impression you have provided to us, you are responsible for ensuring that these measurements and impressions are correct. You can find information and tips on how to measure on our website or by contacting us.
4. Consult your dentist. We recommend that you consult with your dentist before ordering any products from us.
5. Side effects. Occasionally side effects may arise from the use of our products, including tooth and gum sensitivity, soft tissue irritation or soreness. If you experience any side effects, you should cease use of the product immediately and consult your dentist or doctor. If you have any allergies or known chemical sensitivity, you should inform us before placing your order.
Your Rights to Make Changes

If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see article 9- Your rights to end the contract).
Our Rights to Make Changes
1. Changes to the products. We may change the product:
  1. to reflect changes in relevant laws and regulatory requirements;
  2. to reflect changes in technology; and
  3. to implement technical adjustments and improvements, for example to address a health and safety or cosmetic concern. These changes will not materially affect your use of the product.
Providing the Products
1. Delivery costs. The costs of delivery will be as displayed to you on our website.
2. When we will deliver the products. During the order process we will let you know when we will provide the products to you. We will contact you with an estimated delivery date for either the products themselves or (if applicable) for the self-impression kit, which will be within 30 days after the day on which we accept your order. If you provide us with a satisfactorily completed self-impression kit, we will contact you with an estimated delivery date for the products themselves, which will be within 4 weeks after the day on which we receive the completed self-impression kit back from you.
3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control.
4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
5. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and article 11 will apply.
6. If we deliver late. If we deliver late, you should contact us to establish when we will be able to deliver your products, and if we are unable to supply your products within a reasonable time you may treat the contract as at an end.
7. When you become responsible for the products. Products, whether the products you have ordered or any other products such as self-impression kits, will be your responsibility from the time we deliver the products to the address you gave us.
8. When you own products. At no point do you own a self-impression kit. You own the products only once we deliver the products to the address you gave us.
9. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, either a satisfactorily completed self-impression kit or a dentist’s impression. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and article 11 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
10. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
  1. deal with technical problems or make minor technical changes;
  2. update the product to reflect changes in relevant laws and regulatory requirements;
  3. make changes to the product as requested by you or notified by us to you (see article 6).
11. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 60 days you may contact us to end the contract and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
12. Occasionally deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we may contact you to verify the delivery address before it is re-shipped.
13. Orders that are returned to us as undeliverable cannot be re-shipped until the delivery address is verified by you and any additional postal charges have been settled. If the item is undeliverable due to an error by us, any additional postage costs may be waived.
Your Rights to End the Contract
Every effort is made by Secret Veneers to fully explain the process to you before you purchase. By hiring us to create custom removable dental veneers, you are asking us to invest valuable time, materials, equipment, and labour. While it is not common for a client to change their mind, the rare instance dictates that we do not refund any payment due to a decision change.
1. If what you have bought is defective, faulty or mis described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see article 10;
  1. If you want to end the contract because of something we have done or have told you we are going to do, see article 10;
  2. If you are a consumer and have just changed your mind about the product, see article 10. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and will not be available for certain products. You will have to pay the costs of return of any products;
  3. In all other cases (if we are not at fault and there is no right to change your mind), see article 10.
2. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations (Information, Cancellation and Additional Charges) 2013). If you are purchasing products as a consumer, for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms and include a 14 day period to change your mind, subject to certain exceptions, with you paying the costs of return.
3. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of a large number of the products we sell, in particular:
  1. products that are made to your specification or are clearly personalised, this includes products which are made to your completed self-impression kit, dentist’s impression or individual measurements. For the avoidance of doubt, you will not have the right to change your mind from the moment you have completed your self-impression kit (including if you have used your self-impression kit incorrectly), on receipt by us of a dentist’s impression or on attendance by you at one of our clinics; and
  2. products which have been sealed for health protection or hygiene purposes, once these have been unsealed and used by you, for the avoidance of doubt this would include any products which are placed inside the mouth such as mouth guards, clip on veneers or retainers etc.
4. How long do I have to change my mind? Subject to the qualifications set out in these terms, if you have bought products as a consumer, you have 14 days after the day you (or someone you nominate) receives the products.
How to End the Contract With Us (including If You Have Changed Your Mind)

THIS ARTICLE 9 APPLIES IF YOU ARE PURCHASING PRODUCTS AS A CONSUMER. IT DOES NOT APPLY IF YOU ARE PURCHASING PRODUCTS AS A BUSINESS OR IN THE COURSE OF TRADE
1. Tell us you want to end the contract. To end the contract with us, please contact us by via our contact us page on our website. Please provide your name, home address, details of the order (including the order number) and, where available, your phone number and email address.
2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at your cost. You must either return the products in person to where you bought them, post them back to us by recorded delivery to our design lab JP Dental Rear of the cottages Moor Valley Mosborough Sheffield S20 5BB. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
3. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
4. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind and you have not lost such right to change your mind as set out in article 10 (e.g. if you have ordered custom-made products, have completed your self-impression kit, or have used products which are placed in the mouth):
  1. We will deduct your refund to reflect any production costs already concurred, We will deduct costs from the refund per arch already made. Casting & prep £10 per set, waxing and carving including materials and lab technician fee £45- £55. Post and packaging £19 Total amount deducted £140. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
5. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind and we have not offered to collect the products, your refund will be made within 14 working days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
Our Rights to End the Contract
1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
  1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example your completed self-impression kit, dentist’s impression or individual measurements;
  3. you do not, within a reasonable time, allow us to deliver the products to you;
  4. you move address or change the delivery address;
  5. you, in our reasonable opinion, make or publish any fraudulent, untrue, defamatory, threatening, abusive, offensive, obscene or otherwise inappropriate statements or allegations about us, our officers or our employees, either publicly or privately; or
  6. you request a chargeback of the price.
2. You must compensate us if you break the contract. If we end the contract in the situations set out in article 11 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
If There Is a Problem With the Product
1. How to tell us about problems. Before we can investigate any issue with the product you must send visual evidence (a photograph or video) clearly showing the fault. If you require a remake or alterations you MUST return the item to us, so we can remake.
2. Summary of your legal rights. If you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights, subject to articles 12.7 and 12.8 below.
  
  Summary of your key legal rights as a consumer
  This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
  The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting). Please contact us using our contact page.
4. If you are not purchasing the products as a consumer, we warrant that on delivery and for a period of 30 days from the date of receipt of final product (warranty period), the products will:
  1. conform in all material respects with their description;
  2. be free from material defects in design, material and workmanship;
  3. be of satisfactory quality; and
  4. be fit for any purpose held out by us.
  5. Replacement products will be made using the original impression, warranty is void if a new impression is required.
  6. Once a fault has been reported, the faulty product must be returned to us within 7 days.
5. If you are not purchasing the products as a consumer, subject to article 12.6 and 12.7, if:
  1. you give notice in writing to us during the warranty period and within a reasonable time of discovery that some or all of the products do not comply with the warranty set out in articles 4 and 5;
  2. we are given a reasonable opportunity of examining such products; and
  3. you return such products to us at your cost,
    
    we will, at our option, repair or replace the defective products, or refund the price of the defective products in full.
6. Custom made products are manufactured based on your responses to a suitable dental impression provided by you. It is your responsibility to ensure that you carry out the impression process accurately and provide a suitable impression that will allow us to manufacture a fit for purpose final product.
7. If the product is not suitable or is defective due to:
  1. a failure by you to provide an accurate impression;
  2. fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
  3. a failure by you to comply with article 12.7,
    
    you will not have a right to reject the goods, and we will have no liability, under this article 12.
8. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from this agreement.
Self-Impression Kit
1. A number of the products we sell include the provision by us of a self-impression kit which you will use to create an accurate impression of your teeth and then return to us so that we are able to manufacture your products. You agree to take the impression at your own risk
2. The self-impression kits are not suitable for customers:
  1. with any loose teeth, brittle teeth
  2. with any existing oral health issues; or
  3. who are undergoing dental or orthodontic treatment.
  4. any blood disorders such as HIV or Aids.
  5. any patients who maybe taking medication that will weaken the enamel of the teeth.
3. All dental practices conform to COSHH regulations we will not put our staff at risk.
4. If the returned impression is not received by us, we reserve the right to charge for a replacement in accordance with article 12.7.
5. Each self-impression kit contains a spare set of putty in case you make a mistake. If you do not use the spare putty please return it to us.
6. If we do not receive your returned self-impression kit, or if you have used your self-impression kit incorrectly and we are unable to use the impression you have provided then:
  1. we will contact you to arrange the sending out of a replacement self-impression kit.
Price and Payment
1. Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see article 14.3 for what happens if we discover an error in the price of the product you order.
2. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
3. When you must pay. You must pay for the products before we dispatch them.
4. What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know and we will attempt to resolve the issue.
5. Customs charges outside the UK. If we are delivering to you outside of the United Kingdom, you will pay to us any applicable customs charges or duties. We will not commence manufacture of your products until we have received payment for such customs charges or duties.
Our Responsibility for Loss or Damage Suffered By You
1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes:
  1. liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  2. for fraud or fraudulent misrepresentation;
  3. for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
3. Overall limit on our liability. Subject to article 15.2 above, our total liability to you under this contract is limited to the purchase price of the products you purchased from us.
How We May Use Your Personal Information
1. How we will use your personal information. We will use the personal information you provide to us:
  1. to supply the products to you;
  2. to process your payment for the products; and
  3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
2. We will only give your personal information to third parties where the law either requires or allows us to do so.
Other Important Terms
1. We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation.
2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

SECRET VENEERS Limited Terms of Website Use

Please Read These Terms of Use Carefully Before Using this Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

Terms of Website Use

These Terms of Use (together with the documents referred to in it) set out the terms on which you (“you/your”) may make use of SECRET VENEERS Limited’s (we/our/us) website www.secretveneers.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these Terms of Use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these Terms of Use, you must not use our site.
Changes to These Terms

We may revise these Terms of Use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to Our Site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing Our Site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may modify, suspend, withdraw, discontinue or change all or any part of our site and/or any and all features and sections of our site, without notice. However, where possible, we will endeavour to inform registered users of any such change via a notice on our site or by email. We will not be liable to you or any third party for any modification or change to our site, or if for any reason our site is unavailable at any time or for any period, whether temporarily or permanently.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate, available or permitted by law in any location other than the United Kingdom. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from any location outside of the United Kingdom, you do so at your own risk.
Your Account and Password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly contact us
Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site including trade marks, logos and service marks (Marks). You are prohibited from using any of the Marks without the express, written permission of us or other relevant third party(s).

We are the owner or licensee of all the material published on our site, including text, graphics, images, HTML source code of our site, and all other materials (Materials). Those Materials are protected by copyright laws, treaties and all other applicable intellectual property rights around the world. All such rights are reserved.

You must not modify, publish, transmit, participate in the transfer or sale of, create derivative works, publish, reproduce, display, publically perform, distribute or in any way exploit, in whole or in part, any of the Materials for any public or commercial purpose, without the express permission of us and, if required by law, other relevant party(s).

You may print off one copy, and may download extracts, of any page(s) from our site for your own personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged and you must retain all copyright and other proprietary notices contained in our Materials.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you would like information about obtaining permission to use any of the Marks or Materials on our site, contact us.
No Reliance on Information

The content and Materials on our site is provided for general information only and is not intended to amount to advice on which you should rely. Although we make reasonable efforts to avoid inaccuracies or typographical errors in the content or Materials of our site and keep such content and Materials up to date, we cannot guarantee its accuracy, reliability, relevancy, completeness or timeliness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We make no representations, warranties or guarantees, whether express or implied, that the content or Materials on our site is accurate, complete or up-to-date.
Limitation of Our Liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of Supply.
Uploading Content to Our Site

Whenever you make use of a feature that allows you to upload content to our site, make contact with other users of our site, or make use of any chat area, message board, email function, social network, blog, or similar type of service on any website (Public Communication) you agree that you will comply with the following standards (Content Standards):
- you will act in accordance with these Terms of Use, and all other terms and conditions and policies referred to in this agreement;
- you will not harass, abuse, defame, threaten, or make hateful or offensive statements in any Public Communication which relate to us, our products, the manufacturers or suppliers of our products, or our employees;
- you will not use obscene or indecent language, imaging or other materials in any Public Communication which relate to us, our products, the manufacturers or suppliers of our products, or our employees; and
- you will not submit any materials to us, the manufacturers or suppliers of our products, or our employees, which violate the rights of any third party.
We have the right to remove any Public Communication you make on our site and/or prevent you from accessing and using our site if, in our opinion, your use does not comply with the Content Standards.

You warrant that any such contribution does comply with the Content Standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in such content, but you hereby grant to us a perpetual, royalty-free, irrevocable, non-exclusive right and licence to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such content in any form, medium, or technology known now or later developed.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.
Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to Our Site

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the Content Standards set out in these Terms of Use.

If you wish to make any use of content on our site other than that set out above.
Third Party Links and Resources in Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources and do not accept responsibility for any losses or penalties incurred as a result of your use of any links or reliance on the content of any links.
Applicable Law

If you are a consumer, please note that these Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England will have exclusive jurisdiction.

If you are a business, these Terms of Use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.
Contact Us

To contact us, please use the contact box on our website.

Once you place your order with SECRET VENEERS Limited and it has been accepted we will dispatch a self impression kit next working day (Monday – Friday excluding public holidays). The self impression kit will be sent using Royal Mail 1st Class Service to all customers within the United Kingdom and Royal Mail International Tracked and Signed Service or a Courier Service for all International Customers. Please consult both Royal Mail and / or your local or national postal service for shipping times. Once we dispatch the self impression kit to you we will advise you via email of the relevant tracking information in order to trace your shipment. Once an impression kit has been dispatched from the relevant SECRET VENEERS office liability of goods is transferred from us to Royal Mail / Courier until it is handed to you at which point you accept the receipt of goods. Please note that this service only applies to customers within the United Kingdom. We are unable to process impressions older than 6 months nor can we be held responsible for returned impressions that are deemed lost.

On receipt of a suitable impression we will endeavour to manufacture your SECRET VENEER product within 30 working days. If there is a problem with your order during the production process, we will contact you to discuss any amendments to the order.

When your custom made SECRET VENEER product has been manufactured we will advise you via email of the dispatch details. Products will be sent using Royal Mail Special Delivery next day service before 1pm (excludes any prototype that will be sent Royal Mail 1st Class Recorded Service) within the United Kingdom and Royal Mail Standard Service or Courier service for all International Customers. Please consult both Royal Mail and / or your local or national postal service for shipping times. Once a shipment has been dispatched from the relevant office liability of goods is transferred from us to Royal Mail until it is signed for by you at which point you accept the receipt of goods

Lost in Post Items

Please note that Royal Mail do not consider an item lost in post until 15 working days have expired (10 days for Special Deliveries). If you don’t receive the package within 7 days of receiving your dispatch confirmation email:
- Check the tracking details online.
- See if someone else has accepted delivery.
- Look around the delivery location.
- Look for a notice of attempted delivery.
- Contact your local Post Office
- Contact Royal Mail on 0345 774 0740
If you are still unable to trace your package please contact us after 7 working days have expired and we will try our best to assist you.

Occasionally deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, A representative may contact you to verify the delivery address before it is re-shipped.

Orders that are returned to us as undeliverable (see below) can not be re-shipped until the delivery address is verified by you and any additional postal charges have been settled. If the item is undeliverable due to an error by SECRET VENEERS Limited, any additional postage costs may be wavered.

Reasons for Undeliverable Packages
- Incorrect Address -If the address is incorrect or outdated, the package is typically returned to us by the Post office or the unintended recipient.
- Failed Delivery Attempts – Usually the Postal service makes three attempts to deliver a package. After two attempts, the package will be returned to us.
- Damaged During Transit. – If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
- Refused by Recipient – If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

Refund policy as agreed by you at point of sale.

You have the right to change your mind in respect of the self-impression kit before it is dispatched.

We cannot refund impression kits after delivery due to health and hygiene reasons, sealed products purchased from secret veneers online store cannot be refunded.

Due to the custom nature and hygiene of the products you do not have a right to change your mind from the moment we receive your returned impression.

1. You have received the self impression kit but your custom product has not yet been made:

If you have received your impression kit but have decided you want a refund we will refund you minus the cost of postage and kit £45.

2. You are unable to provide a suitable impression and want to cancel

Due to the unique nature of creating a custom impression, some customers may not be able to complete this process. Therefore you are entitled to change your mind based on the following circumstances:

Cancellation after attempted impressions. You are entitled to a refund minus an admin fee of £45

You have ordered Top and Bottom veneers and you are unable to provide one of the impressions. You are entitled to a partial refund of the difference in price of the products (eg Top and Bottom price less Bottom price) on the date of the purchase.

2. You are deemed unsuitable

If you have been deemed unsuitable after purchasing by our dental experts you will be refunded in full.

If you are deemed unsuitable due to changes in oral health or condition between purchasing online and taking impressions, you are not eligible for a refund.

3. You have received your custom product:

You must inform us of any defect or fault within the manufacturer's warranty period (30 days of the product being dispatched to you). This MUST be supported with photo and video evidence of the fault within 14 days of the issue first being reported for us to fully assess.

If you are unhappy with a product due to an expectation issue, we may remake the product free of charge at our discretion once, however a refund will not be offered.

If an issue with the product isn’t reported within the manufacturing warranty period, you will not be able to end the contract with us, claim a refund or a remake.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

This Privacy Policy describes how www.secretveneers.online (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@secretveneers.com or by mail using the details provided below:

unit 3b crown square poundbury dorchester dorset.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site .

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number.

Customer support information

Purpose of collection:
Source of collection:
Disclosure for a business purpose:
Personal Information collected:
Purpose of collection: to provide customer support.
Source of collection: collected from you
Disclosure for a business purpose:
Personal Information collected:

Minors

The Site is not intended for individuals under the age. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:

SMS/MMS Mobile Message Marketing Program Terms and Conditions

Secret Veneers LTD (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from Secret Veneers LTD via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Black Friday sale 2023 terms.

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**Secret Veneers Ltd Black Friday Sale Terms and Conditions:**

1. **Sale Period:**
- The Black Friday Sale for Secret Veneers Ltd begins at 12:00 AM on [wednesday 22nd november] and ends at 11:59 PM on [sunday 26th november].

2. **Discounts:**
- Discounts are 1 discount code per client, adding more than 1 will result in your order being refunded.
- Discounts are applicable only to the original price and do not apply to shipping fees.

3. **Eligibility:**
- The Black Friday Sale is open to customers worldwide.
- Discounts are valid only for purchases made during the specified sale period.

4. **Product Availability:**
- All products are available on a first-come, first-served basis.
- Secret Veneers Ltd reserves the right to limit the quantity of products available for purchase by any customer.

5. **Returns and Exchanges:**
- All Black Friday Sale purchases are final. No returns or exchanges will be accepted unless the product is damaged or defective upon arrival.

6. **Cancellation:**
- Orders cannot be canceled or modified once they have been placed.

7. **Coupon Codes:**
- Only one coupon code can be applied per customer.
- Coupon codes must be applied at the time of checkout. They cannot be applied retroactively.

8. **Shipping:**
- Secret Veneers Ltd will make every effort to ship orders promptly, but please allow for potential delays due to high order volumes during the Black Friday Sale.

9. **Promotional Communications:**
- By participating in the Black Friday Sale, customers may receive promotional emails from Secret Veneers Ltd. Customers can opt-out of these communications at any time.

10. **Modification of Terms:**
- Secret Veneers Ltd reserves the right to modify or terminate the Black Friday Sale and its terms and conditions at any time without prior notice.

11. **Limitation of Liability:**
- Secret Veneers Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the Black Friday Sale.

By participating in the Secret Veneers Ltd Black Friday Sale, customers agree to these terms and conditions.

For any inquiries or concerns, please contact our customer service at hello@secretveneers.com

Thank you for choosing Secret Veneers Ltd!

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